PRIVACY POLICY

Effective date: 13/09/2025

1. Who We Are

The Rescue Dog Calm Plan is an online platform designed to support rescue-dog owners by helping them understand, track, and support their dog’s behavioural wellbeing through data logging, AI-supported insights, and a moderated community.

The platform currently provides:

• Behaviour & wellbeing tracking

• AI-supported reflections and educational insights

• A community feed for rescue-dog owners

• User and dog profile management

• Membership access and account support

This Privacy Policy explains how we collect, use, store, and protect your information when you use The Rescue Dog Calm Plan via web or mobile browser.

2. Information We Collect

Account Information

• Email address

• Encrypted password

• Display name

• Timezone and general location (non-precise)

Dog Profile Information

• Dog name

• Breed (optional)

• Age (optional)

• Adoption or rescue date (optional)

• Behavioural notes provided by you

Behavioural & Journal Data

• Daily 1–10 ratings (e.g. anxiety, eating, sleep, playfulness, socialisation, obedience)

• Optional written journal entries or notes

• AI-generated summaries or reflections based on your inputs

Community Content

• Posts, comments, reactions

• Profile bio and avatar/cover images (if uploaded)

Technical & Usage Data

• IP address

• Browser/device type

• Session timestamps

• Security and audit logs

AI Interactions

• Messages exchanged with the in-platform AI assistant

3. How We Use Your Data

We use your information to:

• Provide personalised, AI-supported educational insights based on your logged data

• Help you track patterns and reflect on behavioural progress

• Enable community interaction and moderation

• Maintain account security and prevent misuse

• Operate, maintain, and improve the platform

AI-generated outputs are supportive and educational only and do not diagnose, predict outcomes, or replace professional advice.

4. Sharing & Third-Party Processing

We only share data with trusted service providers who help operate the platform. These providers process data on our behalf and do not own your content.

Key Providers

• OpenAI – Processes user-submitted text to generate supportive AI insights

• Supabase – Database, authentication, hosting, and file storage

• Squarespace – Membership management and billing

• Zapier – Automation of internal workflows (e.g. notifications, system triggers)

We never sell your personal data.

5. Data Storage & Security

• Data is hosted on Supabase infrastructure (servers may be located outside New Zealand)

• Encryption in transit and at rest

• Role-based access controls and Row Level Security

• Secure storage for uploaded files

• Ongoing monitoring for misuse or breaches

6. Data Retention & Deletion

• Behaviour logs, profiles, and community content are retained until you delete them or close your account

• AI interaction logs may be retained temporarily for system operation

• Security logs are retained as required for platform integrity

You may request account deletion at any time by emailing

support@rescuedogcalmplan.com

7. Your Rights

Depending on your location, you may:

• Access or correct your personal data

• Request data export

• Request deletion of your account

• Object to certain processing activities

8. Children’s Privacy

The platform is intended for adults (18+).

We do not knowingly collect data from children under 13.

9. Cookies & Analytics

The public website uses cookies for:

• Essential functionality

• Security

• Basic analytics

You can manage cookies via your browser settings.

The logged-in platform experience currently does not rely on tracking cookies.

10. Contact

Questions or requests can be sent to:

support@rescuedogcalmplan.com

11. Policy Updates

We may update this Privacy Policy as the platform evolves.

The latest version will always be published on our website.

TERMS OF USE

Last updated: 13/09/2025

1. About the Platform

The Rescue Dog Calm Plan is an online platform that supports rescue-dog owners through behaviour tracking, AI-supported educational insights, and a moderated community space.

2. Eligibility

You must be at least 18 years old to create an account.

3. Accounts

• You are responsible for keeping your login details secure

• Do not share or misuse accounts

• We may suspend or close accounts that violate these Terms or Community Guidelines

4. Acceptable Use

You agree to:

• Act respectfully and lawfully

• Avoid harassment, abuse, or harmful behaviour

• Use AI features responsibly

AI outputs are educational support only, not veterinary or professional advice.

5. Content Ownership

Your Content

You retain ownership of content you submit.

You grant us a licence to host and display it as needed to operate the platform.

Our Content

All platform software, design, branding, and AI systems are owned by us or our licensors.

6. Payments & Subscriptions

• Pricing and billing terms are shown at checkout

• Subscriptions are managed via Squarespace

• Access may be paused if payment fails

7. Third-Party Services

We rely on trusted providers (e.g. OpenAI, Supabase, Squarespace) to deliver features.

They process data under strict agreements.

8. Disclaimer

All information provided is for general educational purposes only.

You are responsible for how you apply guidance.

9. Limitation of Liability

To the fullest extent allowed by law:

• We are not liable for losses caused by misuse or reliance on platform content

• We do not guarantee outcomes from AI insights or community discussions

10. Termination

We may suspend or terminate accounts that:

• Violate these Terms

• Harm the platform or other users

• Misuse AI features in unsafe ways

11. Changes

We may update these Terms. Significant changes will be communicated where required.

12. Contact

support@rescuedogcalmplan.com

COMMUNITY GUIDELINES

Last updated: 13/09/2025

1. Be Respectful

Kindness, empathy, and respectful discussion are required.

2. Stay Relevant

Content should relate to rescue dogs, behaviour, wellbeing, or ownership.

3. Use AI Responsibly

AI tools are for support — not diagnosis or professional instruction.

4. Protect Privacy

Do not share private or sensitive information.

5. No Spam or Promotion

No advertising or self-promotion without approval.

6. Moderation

We may remove content or accounts that violate these guidelines.

7. Reporting

Report concerns via in-platform tools or

support@rescuedogcalmplan.com

MEDICAL & PROFESSIONAL DISCLAIMER

The Rescue Dog Calm Plan does not provide veterinary, medical, or professional behavioural services.

All content and AI outputs are educational only.

Always consult a qualified professional for health, safety, or behavioural concerns.

REFUND & CANCELLATION POLICY

Effective date: 13/09/2025

• Subscriptions renew automatically unless cancelled

• You may cancel at any time to stop future billing

• No refunds are provided for unused subscription periods

• Consumer rights under New Zealand law are not affected

COPYRIGHT & INTELLECTUAL PROPERTY

All platform software, branding, and AI systems are protected by intellectual property laws.

Users retain ownership of their content but grant us a licence to operate the service.